FAQ
Yes, we offer dedicated dispensers tailored to each of our products. Our dispensers are suited and developed to enhance the functionality and convenience of our entire product range.
We recommend to storage products in original packaging, in clean and dry rooms which are protected from humidity and radiant heat, direct sunlight and other weather conditions. This will also provide unlimited storage time for all our products.
Storing in the clean and dry rooms which are protected from humidity and radiant heat, direct sunlight and other weather conditions will provide you unlimited storage time.
Yes, we value your needs and concerns. Feel free to contact us through our contact form with any problems or inquiries you may have, and we will promptly find a solution to assist you. Additionally, when necessary, we can arrange virtual consultations to provide personalized product advice and address your specific requirements. Your satisfaction is our priority, and we are here to help you every step of the way.
Yes, we offer international shipping worldwide. For details and to arrange international shipments, please contact us directly via Contact form. We are happy to assist you with the shipping process tailored to your specific needs.
Absolutely! Our products are certified for safety, and we hold the CPNP (Cosmetic Products Notification Portal) certificate. This certification declares the safety of cosmetic products that complement our main product portfolio. Rest assured, the CPNP certification applies to our entire product range across the European Union. We prioritize the well-being and safety of our customers, and our commitment to quality and compliance is reflected in this certification.
The inspiration behind our products is deeply rooted in the symbolism of our logo, the white swan. The white swan represents purity, elegance, and sublimity, qualities that are integral to our brand ethos. Our commitment to creating products that are safe, sensitive, and gentle to every type of skin aligns with the graceful and pristine nature of the swan. Additionally, we extend this commitment to the environment, ensuring that our products are crafted with meticulous attention to detail and sustainability. The white swan serves as a timeless symbol guiding our dedication to delivering quality and care in every product we offer.
Yes, we welcome inquiries from individuals or businesses interested in becoming distributors or resellers of our products. For more information on partnership opportunities, please reach out to us through our contact form. Our team will be delighted to provide you with the necessary details and discuss how we can collaborate. We appreciate your interest in representing our products and look forward to exploring a mutually beneficial partnership.
Stay informed about our latest products and news by subscribing to our newsletter. Simply scroll to the bottom part of our webpage, where you'll find the option to subscribe. Join our mailing list to receive regular updates, exclusive promotions, and insights into our newest offerings. We value your interest and look forward to keeping you in the loop!
In case of any need of assistance please contact our Customer Care department direcly through the Contact Form Link. Our collegues will assist you with any problem. For smoother and faster solving of your request please prepare and send us: picture of the damaged products, invoice number, brief description of the problem and also box label.
We offer customization and personalization options for our products. To discuss your specific requirements and explore customization possibilities, please reach out to us directly through our contact form. Our dedicated Customer Care Department is ready to assist you in creating personalized solutions that meet your needs. We look forward to helping you tailor our products to suit your preferences.
Yes, all of our products are environmentally friendly and hold certifications that reflect our commitment to sustainability. Our products carry The Forest Stewardship Council® (FSC®) certificate, selected products are certified with certifications such as the Nordic Ecolabel, IFS HPC Certificate and EU Ecolabel Certificate. These certifications ensure that our products meet stringent environmental standards, and we take pride in contributing to a greener and more sustainable future.
Our commitment to sustainability is reflected in our choice of packaging materials. All our product packaging is crafted from recycled materials and is fully recyclable, aligning with our dedication to eco-friendly practices.
No, direct purchases from our website are not available at this time. However, you can conveniently add the desired products to your cart and submit a proforma order. Simply click on "Request a Quote," and our team will promptly get in touch with you to finalize the order details and assist you throughout the process. We appreciate your interest in our products and look forward to serving you through our seamless ordering system.
Simply visit our contact form at Contact Form Link, and our dedicated team will promptly assist you with any inquiries or support you may need. Your satisfaction is our priority, and we look forward to serving you!
At SHP Group, we take pride in offering a comprehensive range of hygiene products to cater to your needs. Our paper product selection includes classic rolls, jumbo toilet paper, folded toilet paper, folded towel papers, kitchen rolls, industrial rolls in various dimensions and grammages and napkins designed for both dining and dispensers. Additionally, our non-paper products encompass dispensers tailored for each product category, as well as a variety of soaps and disinfection solutions. We are committed to providing high-quality and diverse solutions to enhance hygiene in various settings.